FAQ - Frequently asked questions
Hello dear Reggings fan and ea.St customer, how can we help?
Size chart: which size suits me?
|3XS||= approx. children 128/134|
|XXS||= approx. children 158/164|
|XS||= size 34|
|S||= size 36|
|M||= size 38|
|L||= size 40|
|XL||= size 42/44|
|XXL||= size 46/48|
|3XL||= size 48/50|
|4XL||= size 52|
You should make sure that your reggings® fits you well. If the size is unsuitable, especially if it is too small, the grip is subject to constant stretching. This leads to premature wear.
A hint for the size: If you feel like you want to pull up your reggings® often, then choose it one size larger. The high-quality material does not "wear out", but always returns to its fit.
Are the reggings® and riding breeches also available in tall models?
The material of the reggings® is, due to its 4-way stretch, maximally elastic. It adapts to you legs, also in the length, like a second skin and fits perfectly also if one is very tall or has very long legs. Tall models are therefore not required.
Is there also full trimming available?
The grip fixates the "whole" leg very well in the saddle, but at the same time it gives enough freedom of movement. It was very important to us that the rider (from the recreational rider to the competition rider) can give the commands sitting steady in the saddle without blocking the horses back or disturbing the horses balance. Our grip material also gives extremely good hold to the saddle. Our is much better than regularly offered products and therefore a full trimming becomes completely superfluous.
Turn inside out, max. 30° Celsius / 80° Fahrenheit, no harsh detergents, little amount of detergent is enough, no softeners, they dissolve individual fibers from the fabric and it pilling can occur, no Velcro straps in the machine.
How should I handle the material to enjoy my reggings for a long time?
No broken boot shafts or sharp edges on the saddle, not sitting on rough surfaces like e.g. jump poles. Be careful not to get caught on sharp objects, if this happens and a thread is pulled out, do not cut it but sew it. Rough edges on jackets and car belts can also lead to pilling!
How do I take care of the grip?
To enjoy the grip of your reggings for a long time, please note the following:
The Reggings is a highly technical garment and must be treated with care to stay beautiful and functional for a long time. If you do, you will only notice a very slow wear of the grip.
Avoid contact with abrasive and sharp surfaces.
Avoid sharp cleaners for boots and saddles, as well as aggressive detergents.
Please choose the correct size. If you are wearing an unsuitable size, the grip of the reggings is subject to constant stretching, leading to premature wear.
Do I have to place a new order if I want a different size in return?
You do not have place a new order. Please fill the return form and send it back with the item to be exchanged. With every order you receive a form. You can also download the form here on the homepage.
How do I return an item to ea.St - returns?
In the case that something is wrong with the delivered goods, or if you want to exchange an item, you can easily return it within 14 days post delivery to us. Important! Please fill out the the exchange / return form completely and send it back together with the article. This way we can process your request as fast as possible. A form is enclosed in your order package. You can also download the form here on the homepage.
Please note that returns must be paid by the buyer.
How long will it take to get the money back?
Depending on the payment method about a week.
How long do I have time to return the product?
You can return the ordered products within 14 days after receiving your parcel.
Do I have to pay for the return myself?
Please note that returns must be paid by the buyer. Insufficiently franked parcels can not be accepted.
In case of an exchange we will send you the new article at our expense.
Currently we need for the delivery of your package 2-3 days (standard shipping). Once your package is shipped, you will a confirmation email from us. With the tracking link in it you can see the status of the delivery online. If you are not home when the parcel is delivered you can track your parcel down to the neighbours or the next store. You are still waiting for your package? Please use the tracking link to check if the package has been delivered to a neighbor. If not and if the shipping is more than a week ago, please contact us.
Where can I sign up for the voucher? And how can I redeem it?
Once you have registered for our newsletter for free you will receive an email with a promotion code giving you 10% off.
During your next order you enter the code in the coupon code field and before the payment the 10% will be deducted from your purchase.