Withdrawal Policy

Right of withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the day on which you or a third party appointed by you, who is not the carrier, takes possession of the goods. If you have ordered several goods as part of a single order and these goods are delivered separately, the withdrawal period begins on the day on which you or a third party appointed by you, who is not the carrier, takes possession of the last item.

To exercise your right of withdrawal, you must inform us (ea.St Retail GmbH, Wittelsbacher Straße 6a, 82319 Starnberg, Germany, telephone: +49 8633 7711, email: widerruf@ea-st.com) of your decision to withdraw from this contract by means of a clear statement (e.g. a letter sent by post or an email). You may use this model withdrawal form for this purpose, but its use is not mandatory.

You can also exercise your right of withdrawal online at https://www.ea-st.com/en/withdrawal/guest/search . If you use this online function, we will immediately send you an acknowledgement of receipt on a durable medium (e.g. by email), including information on the content of your withdrawal declaration as well as the date and time it was received.

To meet the withdrawal deadline, it is sufficient for you to send the notification of your exercise of the right of withdrawal before the withdrawal period has expired.

Effects of withdrawal

If you withdraw from this contract, we shall reimburse all payments received from you, including delivery costs (with the exception of any additional costs resulting from your choice of a type of delivery other than the least expensive standard delivery offered by us), without undue delay and no later than fourteen days from the day on which we receive notification of your withdrawal from this contract. For this reimbursement, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no event will you be charged any fees as a result of this reimbursement. We may withhold reimbursement until we have received the goods back or until you have provided evidence that you have returned the goods, whichever is the earlier.

You must return or hand over the goods without undue delay and in any event no later than fourteen days from the day on which you inform us of your withdrawal from this contract, to us or to ea.St Retail GmbH c/o J+A Handels GmbH, Homburger Straße 12b, 51588 Nümbrecht, Germany. The deadline is met if you send the goods before the fourteen-day period has expired.

You shall bear the direct costs of returning the goods.

You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

End of the Withdrawal Policy

Exclusion or premature expiry of the right of withdrawal

The right of withdrawal does not apply to contracts for the supply of goods that are not prefabricated and for the production of which an individual choice or decision by the consumer is decisive, or which are clearly tailored to the personal needs of the consumer.

The right of withdrawal expires prematurely in the case of contracts for the supply of sealed goods which are not suitable for return for reasons of health protection or hygiene if their seal has been removed after delivery.